Frequently Asked Questions
Everything you need to know about your MotionGrey experience.
Where does MotionGrey ship from and what are the costs?
We ship all orders directly from our warehouse in Richmond, British Columbia. We offer free shipping on most orders across Canada, though some remote locations may incur a surcharge.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
How long does delivery usually take?
Orders are typically processed within 1-2 business days. Shipping times vary by province, but most customers in Western Canada receive their orders within 2-4 business days, while Eastern Canada takes approximately 5-7 business days.
Do your products come with a warranty?
Yes, we stand behind our quality. Our electric standing desks and ergonomic chairs come with a comprehensive multi-year warranty covering motors, frames, and electronic components.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.