Returns & Exchanges
At MotionGrey Canada, we want you to be fully satisfied with your ergonomic setup. If your purchase doesn't meet your needs, you can return your items within 30 days of delivery provided they are in original packaging and like-new condition.
Initiate Your Request
Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original boxes, ensuring all components, manuals, and hardware are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label or use your preferred carrier to send the package back to our Vancouver-based distribution center.
Inspection and Refund
Once our technicians inspect the returned unit, a refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing